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FREQUENTLY ASKED QUESTION

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Contact: (+91) 9752015415

CONTACT US
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SHIPPING

How long does it take to ship my order?

Orders are usually processed and shipped within 1–2 business days after confirmation.

Metro cities: 3–5 business days
Other locations: 5–7 business days

What is your return/exchange policy?

Another pressing question that every retail brand is tired of answering: how do you handle returns and exchanges? In addition to having a dedicated section or page regarding the return and exchange process on your website (do you have one yet?), you should have a question and answer on your FAQ page that explains it to your shoppers.

Make sure that you’re clear about:

  • Which products can be returned
  • How long the return period lasts
  • What the process involves
  • How returns are issued
  • How returns are shipped back
  • The exchange process and when exchanges are an option

Another pro tip here: don’t make people pay for return shipping. They’re already taking the extra step of returning something. Provide a prepaid shipping label or allow them to drop it off at a shipper or the USPS location nearest them so that it’s as hassle-free as possible. In your FAQ section, tell them about this feature. 

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number on our website or the carrier’s website to track your package.

What is your policy on lost or damaged packages?

If your package is lost in transit or arrives damaged, please contact us immediately at feverish_wardrobe@gmail.com. We will work with you to resolve the issue promptly, either through a replacement or a refund.

Is delivery time different for COD orders?

No, delivery timelines are the same for both Cash on Delivery (COD) and prepaid orders.

Can delivery be delayed during sales or festivals?

Yes, during sales, festivals, or public holidays, deliveries may take slightly longer due to high order volumes.


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PAYMENT

What payment methods are available on Feverish?


We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD).

Is it safe to use my credit card on your website?

Absolutely. We use SSL encryption technology to protect your personal information and ensure secure transactions. Your privacy and security are our top priorities.

Can I change or cancel my order after it’s been placed?

Orders can be changed or canceled within 1 hour of placing them. Please email us at feverish_wardrobe.com or call 9752015415 to request an order change or cancellation.

Do you charge sales tax?

Sales tax is charged according to local laws and regulations. It will be calculated and displayed at checkout based on your shipping address.

What should I do if my payment is declined?

If your payment is declined, please check to ensure your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. If you continue to face issues, please contact your bank or try a different payment method.

My payment was successful but order not placed. What should I do?

If the amount has been deducted but the order was not confirmed, please contact us at feverish_wardrobe@gmail.com with your transaction details. Any successful deduction without order confirmation will be refunded as per bank timelines.

Will I get a refund for COD orders?

Yes. For COD orders, refunds are usually processed via bank transfer or store credit, depending on the situation.